Organizations around the globe are progressively embracing—and extricating more prominent business esteem from SaaS (Software-as-a-service) solutions. They have known the advantages of digital transformation, means expanded operational and managerial effectiveness, reduced upfront costs and IT ownership, and more outstanding resource efficiency are just a few. The harsh competition has forced every business to try innovative strategy that not only makes customer happy, but also in long term business relation with the partners or businesses. In the process of defeating rivals, Customer Relationship Management tools play vital roles which are centralized solutions for storing and streamlining the customer information.